Shipping & Returns

Any order confirmed by Emmac will be delivered to the address indicated on the order.

Emmac delivers its products in Switzerland and abroad, only if the products are in legal conformity with the country of origin.

Emmac shall use its best efforts to ensure delivery within three business days following receipt by the Buyer of the order confirmation for Switzerland.

The place of performance of the contract between Emmac and the Purchaser is located at the headquarters of Emmac. Delivery is at the expense and risk of the Purchaser, through a transport company such as Swiss Post.

In the event of damage resulting from transport, the Purchaser must immediately issue, with acknowledgement of receipt, the appropriate reservations or make a reasoned protest to the carrier. For the rest, the general conditions of the carrier to whom Emmac entrusted the goods apply between the latter and the Purchaser.

The products are delivered to the delivery address indicated by the Customer in the Order. The risks associated with sending the goods to the Customer (risk of loss, destruction, wrong delivery address, etc.) are borne by the Customer upon delivery by Emmac of the goods to the carrier designated by Emmac. In case of error in the address of the recipient, Emmac can not be held responsible for the impossibility in which it could be deliver the product

The costs of returning an unclaimed package and possible return are on client fee. Before any reshipment, Emmac may ask the Customer to pay the relevant fees in advance.

In the case of an unclaimed parcel, Emmac can not be held responsible, including in case La Poste does not file a notice of passage. Return costs and risks inherent to this transport are the responsibility of the Customer.

In case of return of the parcel in the premises of Emmac following an impossibility of delivery of the latter (delay postal exceeded, address recipient erroneous, etc.), the Customer is notified by an email sent to the email address indicated in the order. Without any news from the Customer within 5 days of sending the email, Emmac reserves the right to cancel the order. In such a case, Emmac is released from its obligation to deliver the goods and the advance paid by the Customer to Emmac at the time of his order will be retained by Emmac as conventional damages, for the balance of all account and any claim for the Order in question.

Shipment error

The Purchaser is obliged to immediately check, as soon as it is received, the delivered goods.

If the goods delivered do not correspond, in kind or in number, to the goods ordered, this may be a shipping error. The Purchaser then has a period of three (3) Business Days to report the error to Emmac.

In case of shipping error attributable to Emmac, Emmac will propose a compensation solution on a case-by-case basis.